Cancellation before delivery
Order or item(s) can be cancelled by yourself before the confirmation of order. If the order or the item(s) that you want to cancel have not been dispatched yet, you can write to our customer support team on firstname.lastname@example.org or call us on 9869664002.
Returns and Refund
Returns will not be accepted under the following conditions:
- If request is initiated after 7 business days of order delivery
- Product is used or altered
- Product is damaged due to misuse/overuse by the customer
- Returned attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number, Bar Code or Similar is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
- Change of mind after the delivery of order
Categories not eligible for Return:
- Electronic products / Personal care appliances cannot be returned due to hygiene issues
- Consumables (e.g health supplements, pills, baby products)
- Sanitary pads and Diapers – Products should not be used, washed or dirty, The product must also be in its original box/packaging with all tags attached, to be eligible for returns.
- Promotional products (eg: Promotional lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
- Lingerie, shapewear, swimwear and underwear
In the case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse. This process will be completed within 24-48 business hours of us receiving the products back.
For questions regarding a particular item, you can read the product’s ‘description’ on the product detail page. Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our Customer Care Team call us on our hotline number 9869664002 Sunday to Friday (9am-6pm).